Organic Burp Cloths by Waku Waku Baby

SHIPPING POLICY

SHIPPING DETAILS

I currently ship within the United States. If you'd like to place an order outside the US, please message me and I will work with you to make international orders possible! 

​

  • Low $3.99 Flat Rate Shipping to all US destinations for orders under $75  //  No code required

  • Free Shipping on orders over $75  //  No code required

  • Free Contactless Local Pick Up available in Glenshaw, PA  //  Select option at checkout

​

Ready-to-ship items are currently processed in 2-5 business days, and made-to-order items are processed in 7-9 business days. Your package should be delivered within 1-2 weeks of placing your order.

​

Unless otherwise noted, your order will be delivered via USPS First Class Mail, which usually takes 3-5 business days for delivery. Please understand that due to the impact of COVID-19 on USPS, shipping times may be longer than usual.

​

I am not liable once the package is transferred to the carrier. Please make sure you provide the correct shipping address. I will ship to the address provided at checkout and am not responsible for lost, damaged, stolen, or delayed packages or delivery errors. 

RETURN & EXCHANGE POLICY

I hope you loved what you ordered! Just in case you changed your mind or something wasn't right - please message me and I will do my very best to make sure you and your little ones are happy. 

​

RETURN POLICY

​

  • If you'd like to return an item, contact me within 3 days of delivery and please ship items back within 7 days of delivery.

  • Shipping costs will not be refunded and will be deducted from the refund.

  • Custom or personalized orders and gift cards cannot be returned.

  • Final sale or clearance items cannot be returned.

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

​

EXCHANGE POLICY

​

We accept one exchange per order. Only items that are unused, unwashed, undamaged, and with the labels attached to the product, can be returned.

​

  • If you'd like to exchange an item, please contact me within 3 days of delivery and ship items back within 7 days of delivery. (We recommend USPS First Class Package that includes tracking info).

  • Custom or personalized orders and gift cards cannot be exchanged.

  • Final sale or clearance items cannot be exchanged.

  • Customers are responsible for return shipping costs as well as the additional shipping cost of the new item, if applicable.

  • Upon receipt of the return, a store credit promo code will be provided, which could be applied to the new order

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

​

Please refer to the Size Chart to avoid potential exchanges or Contact Us if you have any questions prior to make your purchase.

​

​

​

TAXES

Applicable taxes will be applied at checkout.

 

  • Clothing (ex. bibs, hats, shoes) is non-taxable in PA.

  • For items such as loveys that are taxable, PA residents will be charged 6% PA sales tax and Allegheny county residents will be charged 7% sales tax.

​